Client Services Operations Representative

Enhance client experiences with a GSI Client Services Operations Representative position in Canada. This role focuses on supporting clients, maintaining compliance, and ensuring operational excellence.

As a crucial part of GSI, you will manage client requests and track workflows to meet service level agreements. The ideal candidate thrives in structured operational environments and collaborates with teams to enhance processes and resolve issues effectively.

Key Responsibilities:

• Manage client requests and track workflows to meet SLAs

• Prioritize and process daily transfers and payments

• Ensure compliance with AML and privacy requirements

• Identify and resolve compliance gaps in operations

• Collaborate with internal and external stakeholders

Requirements:

• University education in a relevant discipline

• Strong communication skills for teamwork

• Advanced proficiency in Microsoft Excel

• 2+ years of experience in the insurance industry

• Bilingual in English and French is an asset

Utilize your analytical skills and client service experience to drive operational improvement in this rewarding role.
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