Client Support Officer

Position: Haventree Bank Client Support Officer
Location: North Battleford

Join Haventree Bank as a Client Services Officer, where your role is crucial in delivering outstanding customer service and operational efficiency. Support clients with their banking needs in this fast-paced environment.

This position reports to the Senior Manager of Client Experience and encompasses a variety of responsibilities aimed at enhancing the banking experience. You will manage inquiries, assist with transactions, and troubleshoot digital banking issues while maintaining a focus on compliance and client satisfaction.

Key Responsibilities:

• Serve as the initial contact for client inquiries

• Troubleshoot and resolve banking product issues

• Educate clients on self-service and digital banking options

• Record client interactions accurately in CRM systems

• Follow compliance regulations regarding client data

Requirements:

• College diploma or equivalent required

• Minimum 1-2 years in financial services or banking

• Proficient with CRM and digital banking platforms

• Strong communication skills essential

• Bilingual in French and English is preferred

Deliver exceptional service and contribute to client success as a Client Services Officer at Haventree Bank.
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