Bilingual Operations Support Officer

Position: Bilingual Operations Support Officer at RBC
Elevate your career as a Bilingual National Operations Support Officer with RBC. In this role, you will navigate complex client transactions while utilizing your bilingual skills.

As an Operations Support Officer at RBC, you will ensure effective handling of client accounts, maintaining high standards in Credit Management and Recoveries. With a strong focus on issue resolution, you will communicate effectively in both English and French. Your expertise in banking processes will enable quick adaptation and proactive problem-solving in a dynamic team environment.

Key Responsibilities:

• Process payments and service requests promptly

• Communicate professionally with customers to gather relevant information

• Fulfill client requests at the first point of contact

• Adhere to guidelines in Credit Management and Recoveries

• Share suggestions to improve team efficiency

Requirements:

• In-depth knowledge of Credit Management processes

• Proficient in CACS, MSWord, and MSExcel

• Strong organizational and self-motivation skills

• Bilingual in English and French

• Flexible availability from 8am to 4pm, Monday to Friday

Maximize your bilingual skills to support RBC and clients across Canada.
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