Position: Administrator, Registered Plans Deposit Operations )
The work!
35% - Documentation Verification and Processing:
Ensure all required documentation received from Concentra Trust, account officers, client, credit union or broker has been received in good order.Input details accurately into the banking system.Ensure verification/peer review is performed accurately and on a timely basisProcessing may include:Applications/new deposits or subsequent contributionsSearch the banking system for existing CIF record or create a new CIF record.For new applications/deposits, subsequent contributions or transfers-in, confirm receipt of the funds and the accuracy of the investment terms such as interest rate, term, issue and maturity dates etc., resolving discrepancies or recommending exceptions where and when appropriate.Redemption requestsMaturity/renewal instructionsTransfer requestsEstate transfers, re-registrations and/or redemptions, tax slip requirementsPre-Authorized Deposits (PAD's)Broker commission reports and paymentsCANNEX electronic purchase and reconciliation filesForeign exchange transactionsInterest rate changesCash management services to full service commercial clientsRegular scheduled reporting tasksCIF maintenance25% - Customer Service:
Promptly responding to client and agent inquiries received via telephone, e-mail, portal or faxProviding quality Customer ServiceEnsure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.Be an educational resource for clients and credit union on EQB's regulatory, policy and product requirements.Resolving any issues that may arise and escalating as needed.20% - Compliance
Responsible to review investment documentation to ensure compliance with our obligations under:The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & RegulationsDeposit Type Instruments Regulations (DTIR)Pension and Registered Plan (RESP, RDSP, RRSP, RRIF, TFSA and FHSA) RegulationsFamiliar with all our compliance obligations to identify deficiencies & resolve them prior to accepting any new deposit and escalating matters when required. These include individual application specific criteria.Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness.10% - Quality Assurance:
Ensuring all keying is processed accurately and is free of errors or deficiencies.
All regulatory requirements are met, and documentation has been correctly scanned and recorded.
Documentation that is not compliant must be followed up with broker, credit union agent or clients in a prompt and timely manner.
Keep detailed records of non-compliant documentation and report if necessary.
Transfers/re-registrations are also reviewed for accuracy and completeness.
10% Reporting and Reconciliation:
On a daily or periodic basis as required, administrators must balance and reconcile proof suspense or cash in CUC, identifying outstanding items that need to be followed up with the reconciliation department.
Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received.
Communicate with the reconciliation department regarding any reconciling items.
Your experience!
Minimum 2 years’ experience in financial industry
Post-secondary education
Office Administration experience
Strong interpersonal and communication skills – written and oral
Superior attention to detail and strong organizational skills
Self-motivated with the ability to work with little or no supervision
Ability to work independently as well as within in a group/team environment
Strong Customer Service orientation
Ability to easily build rapport and foster positive relationships with both customers and team members
Strong active listening skills with the ability to engage with the customer
Professional and courteous telephone manner
Able to perform well in a high volume, high intensity environment and multi-task
Familiarity with MS Office (MS Outlook, MS Word & MS Excel)
knowledge of company policies, procedures and regulatory obligations related to depositing products.
Proven ability to…
