Client Controls Business Associate

Job Description

We have an exciting opportunity for a Client Controls Associate to join our Chief Administration Office in either our Newcastle or London office.

The Client Controls Associate reports to the Client Controls Manager and is part of the Front Office Risk Governance and Business Management team in CAO. The team plays a key role supporting client‑facing teams by identifying business risks, operating events and regulatory triggers that could impact the operation of the Front Office and Client Risk. It is responsible for aligning and maintaining the standards set across WME related to the management of digital Risk and Controls Self‑Assessments (RCSAs), Regulatory Compliance Management (RCM) framework and annual attestation, as well as the regular maintenance of the Front Office Controls Register.

The team also supports investigation of emerging risks and manages a framework to govern business changes against the expectations set by the RBC Risk Taxonomy and compensating controls. In addition, the role holder acts as a product owner for Front Office Fees, overseeing BAU from a Fees tooling perspective and managing Fee Anomalies, FIT tool, Fee Bots and comparison tools. The Associate attends relevant governance forums and committees representing the Fees product owner.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to one day per week remotely.

• Support execution of the Operational Risk Framework for RBC BD Front Office, including Risk and Control Assessments (RCSAs) at risk and process levels.
• Support the identification and development of process enhancements (including control enhancements) and the development of smarter process outcomes.
• Serve as product owner for CFT Fees, managing Fee Anomalies, the Fee Instruction Tool (FIT) and supporting FIF/A as necessary until the tool is retired, and overseeing related Fee tools (Fee bots, comparison tools, etc.).
• Map key and non‑key controls to regulatory risk themes and support Regulatory Compliance with the annual risk questionnaire calculation to develop the regulatory risk assessment for CFT.
• Produce and monitor effective and detailed Management Information and other key metrics data as required.
• Organise and deliver targeted training for Client Facing Teams across multiple office locations, where required.
• Deliver monthly and quarterly attestation as required (e.g., Fee anomalies, FSCS attestations).
• Continuously review the controls framework to ensure controls are appropriate for the risk area.
• Assist internal and external auditors, providing support in process walkthroughs and source evidence as required.
• Support the Head of Function with compliance monitoring, financial crime actions, data privacy, data security and conflicts of interest matters, and other new regulations (the Head of Function may require wider team members to support initiatives depending on priority, severity of risk exposure, or cover during absences).
• Deliver regular management reporting and clear insight on the effectiveness of implemented solutions for selected end‑to‑end complex Client Facing processes, including preparation of meeting materials and artefacts.

Must‑have

• Experience working in a similar industry and a desire to progress in the risk and controls area across the Front Office.
• Strong understanding of risk and effective controls.
• Ability to communicate with colleagues and develop and maintain effective working relationships at senior levels.
• Strong analytical and problem‑solving skills.

Nice‑to‑have

• Ability to take the lead on initiatives and drive solutions.
• Intellectual curiosity with a desire for self‑improvement.

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.

Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Long‑Term Planning, Results‑Oriented.

Address: 32 Gallowgate, Newcastle upon Tyne

City: Newcastle Upon Tyne

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026‑07‑14

Final date to receive applications: 2026‑07‑28

Note :
Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.