Front Desk Agent

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night
• Day
• Weekend

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

• Night shift premium

• Free parking available

• Provides awareness training to employees to create a welcoming work workplace for persons with disabilities.

• Participates in a government or community program or initiative that supports newcomers and/or refugees.

• Participates in a government or community program or initiative that supports youth employment.

• Participates in a government or community program or initiative that supports Veterans.

• Participates in a government or community program or initiative that supports Indigenous people.

• Participates in a government or community program or initiative that supports mature workers.

• Participates in a government or community program or initiative that supports members of visible minorities.