Front Desk Agent

Position: Front Desk Agent )
Responsibilities   Register arriving guests and assign rooms.
Process group arrivals and departures.
Take, cancel and change room reservations.
Provide information on hotel facilities and services.
Provide general information about points of interest in the area.
Process guests' departures, calculate charges and receive payments.
Follow emergency and safety procedures.
Clerical duties (i.e. faxing, filing, photocopying).
Answer telephone and relay telephone calls and messages.
Assist clients/guests with special needs.
Perform light housekeeping and cleaning duties.
Provide customer service.
Employment Terms   Early morning
Evening
Shift
Flexible hours
Morning
Night
Day
Weekend
Health Benefits   Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial Benefits   Night shift premium
Other Benefits   Free parking available
Support for Persons with Disabilities   Provides awareness training to employees to create a welcoming work workplace for persons with disabilities.
Support for Newcomers and Refugees   Participates in a government or community program or initiative that supports newcomers and/or refugees.
Support for Youths   Participates in a government or community program or initiative that supports youth employment.
Support for Veterans   Participates in a government or community program or initiative that supports Veterans.
Support for Indigenous People   Participates in a government or community program or initiative that supports Indigenous people.
Support for Mature Workers   Participates in a government or community program or initiative that supports mature workers.
Support for Visible Minorities   Participates in a government or community program or initiative that supports members of visible minorities.

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