Hospitality Manager

Hospitality Manager
Aspira Stonebridge Crossing Retirement Living - 102 Wellman Crescent, Saskatoon, SK S7T 0G3
Rate of Pay: $64,201 - $80,252
This posting is for a new position.
This is a  Permanent Full-Time  position.

Schedule:

Wednesday to Sunday

Hours:

10:00AM-6:00PM or 10:30AM-6:30PM
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose‑drive culture, one that is centered on cultivating happiness in daily life!
We are seeking an exceptional leader for the role of  Hospitality Manager . Reporting to the Senior General Manager, this position is responsible for shaping the resident experience through a hospitality‑driven, well‑maintained community environment. The Hospitality Manager oversees the housekeeping, dining room, and concierge teams, ensuring high standards of cleanliness, comfort, service excellence, and a welcoming experience for residents, families, and visitors.
This role is key to bringing the Sienna brand to life at the community level through operational excellence, consistent service delivery, and the creation of positive, memorable experiences that reflect our values:
Act Positivity, Be Accountable, Create Community, and Demonstrate Caring.
Why you belong here:  We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:
A competitive salary and vacation package
Health & Dental benefits program
RRSP with employer match
Share Ownership and Reward Program (SOAR)
Employee Share Purchase Plan with company match
Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
A welcoming culture that values diversity and differing perspectives, experiences and beliefs
What you will be doing:  Housekeeping Operations   Ensure resident suites, service spaces and common areas are clean, organized and well‑maintained
Manage proper ordering, use, storage and inventory of cleaning supplies and equipment
Coordinate suite turnovers and move‑in readiness to provide a welcoming first impression for residents, collaborating with other departments as needed
Complete QA Audits & quality checks, identifying issues proactively, implementing corrective actions promptly, and ensuring compliance with standard operating procedures
Train and embed Hospitality excellence principles & programs to promote a resident‑centric approach, ensuring housekeeping services are delivered with sensitivity to residents’ preferences, routines, and dignity
Dining Room Operations   Oversee daily dining room operations, ensuring efficient meal delivery, excellent table service and a welcoming atmosphere
Collaborate with the Executive Chef to drive positive mealtime experience for residents through meal quality, menus and excellent service standards
Review daily menu with residents and staff, coordinating meal delivery where applicable
Monitor dining room cleanliness, setup, service flow, and resident satisfaction
Assist with inventory management of food and beverage supplies
Front Office & Concierge Operations   Oversee Concierge and front desk operations, ensuring a professional, welcoming, and service‑oriented first point of contact for residents, families, and visitors
Act as a key brand ambassador at the community level, ensuring every resident, family, and visitor interaction reflects organizational service standards and reinforces a consistent hospitality experience
Ensure consistent execution of administrative and front‑of‑house processes, including call management, visitor coordination, and information flow across the community
Establish clear service standards for Concierge, reinforcing responsiveness, accuracy, and a high‑quality resident and guest experience
Support scheduling, coordination, and…