Restaurant Host

Responsibilities

Create a welcoming and professional first impression by greeting allguests promptly and courteously upon arrival.

Manage guest flow by maintaining waitlists, providing accurate waittime estimates, and coordinating seating arrangements.

Effectively manage reservations using the restaurant’s reservationsystem, ensuring accuracy and efficiency.

Escort guests to their assigned tables in the dining room, lounge,or patio while maintaining seating plans and service standards.

Present menus, provide relevant information about the restaurant,and introduce guests to their assigned server.

Monitor table availability and communicate with servers and management to optimize seating capacity and table turnover.

Answer incoming telephone calls promptly, assist with reservations,and respond to guest inquiries professionally.

Provide attentive assistance to guests with special requests oraccessibility needs, including children, seniors, and individualsrequiring additional support.

Maintain a clean, organized, and professional host stand and reception area at all times.

Support front-of-house operations by assisting with table clearing,resetting, and other side duties as required.

Address guest concerns courteously and elevate issues to managementwhen appropriate.

Work collaboratively with the service team to ensure an exceptional guest experience.

Thank guests upon departure and invite them to return.

Comply with all company policies, health and safety standards, and service procedures.

Perform other related duties as assigned.

Qualifications

Previous experience as a Host/Hostess, Guest Services Representative, or in a customer-facing hospitality role preferred.

Strong understanding of restaurant operations, guest service standards, and dining room etiquette.

Experience managing reservations and waitlists using reservationmanagement systems.

Excellent customer service and interpersonal skills with a friendly and professional demeanor.

Strong verbal communication skills, both in person and over thephone.

Exceptional organizational and multitasking abilities with attention to detail.

Ability to remain calm, professional, and efficient in a fast-paced environment.

Strong problem-solving skills and the ability to handle guest concerns professionally.

Ability to work effectively both independently and as part of ateam.

Flexibility to work mornings, evenings, weekends, holidays, andvarying shifts as required.

Physical ability to stand, walk, and move throughout the restaurantfor extended periods.

Knowledge of workplace health and safety practices.

High school diploma or equivalent required.

Previous hospitality or customer service experience considered anasset.

#J-18808-Ljbffr