Front Desk​/Night Auditor

Position: Front Desk / Night Auditor
Job Overview
We are seeking a professional and personable Front Desk Agent & Night Auditor to join our Front Office team. This role is vital in providing exceptional guest services during evening hours, ensuring smooth hotel operations, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures

Manage multi-line phone systems with professionalism and courtesy

Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels

Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports

Maintain accurate records of guest information and reservations

Ensure the front desk area remains organized, clean, and welcoming at all times

Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions

Assist with administrative tasks as needed to support hotel operations

Collaborate with housekeeping and maintenance teams to address guest needs efficiently

Experience

Previous experience in front desk or hotel reception roles preferred but not required

Strong customer service background with excellent communication skills

Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous

Multilingual or bilingual abilities are considered a significant asset

Familiarity with hotel management software is a plus

Prior experience working night shifts in a hospitality environment is an advantage

This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.

Job Types: Full-time, Part-time

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