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Job Description & How to Apply Below
We are seeking an energetic and detail-oriented Duty Manager to lead our hotel operations with enthusiasm and professionalism. This pivotal role involves overseeing daily hotel activities, ensuring outstanding guest service, managing staff, and maintaining operational excellence. The ideal candidate will possess strong leadership skills, a passion for service, and a comprehensive understanding of all aspects of hotel operations to support our diverse team and guest needs.
Responsibilities
Supervise daily hotel operations, including front desk, housekeeping, maintenance, and food services
Lead and motivate staff to deliver exceptional customer service aligned with company standards
Handle guest inquiries, resolve issues promptly, and enhance overall guest satisfaction
Coordinate with maintenance team to ensure timely repairs of hotel equipment
Oversee safety protocols, including compliance with OH&S standards
Perform security walkthroughs of the entire hotel premises
Communicate to the General Manager the daily activities
Ensure department procedures (open & closing duties, cleaning lists) are being adhered to
Perform any other duties that may be assigned from time to time by the General Manager
Position Requirements
Must be a hands-on manager and willing to jump in where and when needed
Must have a well-groomed appearance at all times
Must be able to perform efficiently under pressure and within time constraints
Must have ability to work cooperatively with all hotel employees
Must be flexible for evening or night shifts, as well, split shifts if necessary
Skill Requirements
Excellent written and oral communication skills
Excellent organizational skills
Positive attitude towards the hotel and the hotel industry in general
Industry Experience
A minimum of one-year management experience is required.
Join us as a Duty Manager to lead our team through dynamic challenges while delivering memorable experiences for our guests. Your expertise will ensure smooth operations that uphold our commitment to quality service and community engagement. We welcome passionate professionals eager to make a difference in a vibrant hospitality environment!
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