Supervisory in Guest Services

Position: Supervisory Role in Guest Services
Shape guest experiences as the Guest Services Supervisor at Dakota Dunes Thermal Spa, debuting December 2026. Drive team excellence while delivering outstanding service to our visitors.

Dakota Dunes Thermal Spa is excited to invite applications for the Guest Services Supervisor position. In this pivotal role, you will manage daily operations, resolve guest concerns, and ensure a dedicated Guest Services team. Your focus will be on creating a warm and welcoming environment while overseeing smooth bookings and transactions.

Key Responsibilities:

• Assign responsibilities during pre-shift briefings

• Oversee guest flow and operational activities

• Handle complex booking and guest account issues

• Maintain accurate records for transactions and waivers

• Provide coaching on service excellence and hospitality

Requirements:

• Hospitality Management certificate or equivalent preferred

• At least 2 years leadership experience in a similar role

• Familiarity with reservation systems and MS Office

• Strong attention to detail and organizational skills

• Passion for creating memorable guest experiences

Become an integral part of Dakota Dunes Thermal Spa’s mission to delight guests with exceptional service.
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