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Leader in Guest Services at Dakota Dunes
Job Description & How to Apply Below
As we prepare to launch Dakota Dunes Thermal Spa, we are looking for a proactive Guest Services Supervisor. This position is essential for leading the Guest Services team, managing daily operations, and ensuring all guests receive unparalleled service throughout their visit. You will focus on training staff, addressing guest concerns, and enhancing the overall experience in this unique spa environment.
Key Responsibilities:
• Lead daily briefings and assign front-desk duties
• Monitor reservations and manage guest inquiries
• Provide support for booking complexities and payment issues
• Ensure compliance with service standards and procedures
• Facilitate training and onboarding for new team members
Requirements:
• Certificate in Hospitality, Tourism, or related area preferred
• 2 years of leadership experience in hospitality settings
• Proficient in reservation systems and Microsoft Office
• Strong communication and coaching skills
• Knowledge of local attractions in Saskatchewan an asset
Drive excellence in guest service at Dakota Dunes Thermal Spa and make every visit memorable.
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