Front Desk Team Lead

Position: Front Desk Team Lead at Dakota Dunes Resort
Take charge as a Front Office Supervisor at Dakota Dunes Resort. Drive team performance while delivering top-notch guest services and managing front desk operations.

You'll supervise the front desk team, ensuring an efficient and welcoming check-in and check-out process. Your exceptional communication and leadership skills will shine as you address concerns and coach your staff in maintaining high service standards. Monitoring operations and enhancing guest experiences are key aspects of this role.

Key Responsibilities:

• Manage daily operations of the front desk team

• Ensure compliant and efficient guest services

• Respond to guest complaints and inquiries efficiently

• Motivate team members to deliver excellent service

• Maintain cleanliness and organization of front desk area

Requirements:

• Associate or bachelor's degree in hospitality management

• At least 3 years experience in front desk roles

• 2+ years in a supervisory capacity

• Proficiency in Microsoft Office and Opera

• Ability to multitask in a fast-paced environment

Lead a passionate team and create memorable experiences at Dakota Dunes Resort's front desk.