Food & Beverage Manager - Resort

Located
20 minutes south of Saskatoon, the Dakota Dunes Resort is a tribute in designto the historic Whitecap Dakota Nation offering world-class hospitality and an unforgettable, authentic Indigenous experience. We invite you to join our dynamic and innovative F&B team at this beautiful 4 Star property. We are also excited to announce the expansion of Dakota Dunes Resort with the planned opening of the new Thermal Spa in 2026.

JOB SUMMARY
Supervises the daily Food & Beverage (F&B) operations, including banquets and allhotel outlets, ensuring compliance with established F&B policies,standards, and procedures. Oversees day-to-day operations, monitors service quality and operational standards, and ensures the department consistently meets or exceeds guest expectations. Responsible for maintaining the F&Boperating budget while ensuring compliance with applicable standards, policies,and legal requirements.

This position provides overall leadership and direction to the Front of House F&Bdepartment, working closely with the Banquet Manager and Restaurant Manager toachieve operational, financial, and service objectives. The position reports directly to the Director of Operations.

CANDIDATE PROFILE
Education and Experience

High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university inFood Service Management, Hotel and Restaurant Management, Hospitality,Business Administration, or related major; 3 years experience in the foodand beverage, culinary, or related professional area.

COREWORK ACTIVITIES
Managing Day-to-Day Operations

Assists in the ordering of F&B supplies,cleaning supplies and uniforms.

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies,standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to verify thatguest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect,and cooperation among team members.

Understands employee positions well enough toperform duties in employees' absence.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Monitors and maintains the productivity levelof employees.

Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

Celebrates and fosters decisions that resultin successes as well as failures.

Communicates areas that need attention tostaff and follows up to ensure understanding.

Coordinates cleaning program in all F&Bareas

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Stays readily available/ approachable for allteam members.

Providing Exceptional Customer Service

Provides services that are above and beyondfor customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance,feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, verifies that quality, standards and meeting the expectations of the customers on adaily basis.

Takes proactive approaches when dealing withguest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for allguests.

Reviews comment cards and guest satisfactionresult with employees.

Responds in a timely manner to customer service department request.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Administers the performance appraisal process for direct report managers.

Conducts hourly employee performance appraisals according to Standard Operating Procedures.

Communicates performance expectations in accordance with job descriptions for each position.

Verifies that employees are treated fairly and equitably. Strives to improve employee retention.

Identifies the developmental needs of othersand coaching, mentoring, or otherwise helping others to improve their knowledge or…