Business Analyst, Operational Excellence

Overview

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: The Business Analyst, Operational Excellence supports The Salvation Army’s digital transformation by leading HR data analysis, business process improvements, and people‑experience initiatives across cloud‑based HR systems. This role partners with HR, IT, and external system integrators to enhance Workday processes, strengthen data quality, and deliver analytics that empower leaders to make informed decisions. With a focus on HR analytics, project management, and change‑management support, the position plays a key role in improving operational efficiency and elevating the employee experience across the organization.

• Lead HR data analysis, including requirements gathering, data integrity checks, and development of reports and dashboards.
• Collaborate with HR, IT, and Data Analytics teams to define reporting needs, analyze processes, and recommend improvements.
• Provide regular people‑analytics updates to HR leadership, highlighting trends and insights for assigned functional areas.
• Review HR processes and recommend enhancements to improve data accuracy, quality, and tracking.
• Support enhancements to cloud‑based HR systems, including Workday People Experience, dashboards, and release‑cycle updates.
• Identify, troubleshoot, and escalate data or process issues, ensuring timely resolution and risk mitigation.
• Gather and document business requirements for HR data migration, mapping, and process design across multiple project streams.
• Conduct data audits, reconciliation, and exception reporting to support migration and system updates.
• Support change‑management activities, including communication, training, and cross‑functional impact assessments.
• Contribute to strategic planning and continuous improvement for People Experience initiatives.
• Work across multiple project streams to understand knowledge, guided workspace, help text, notifications and other PEX implications for Workday processes.
• Prepare release plans including migration risk, milestones, quality, change management, communication and business sign-off details in conjunction with the IT team.

• University degree in computer science or a related field, or an equivalent combination of education and experience.
• 7–10 years of experience in data analysis or data‑migration projects, ideally within cloud‑based/SaaS HR systems.
• 3–5 years of Workday experience, including business processes, reporting, and demand management.
• 2–3 years of experience in data governance.
• Strong proficiency with Workday reporting and/or Workday functional certification.
• Experience working in complex, multi‑system environments and on high‑visibility projects.
• Background in Agile delivery environments and cross‑functional project teams.
• Advanced proficiency in MS Excel and strong skills in MS Word and PowerPoint.
• Excellent analytical, problem‑solving, communication, and stakeholder‑management abilities.
• Ability to work in a fast‑paced environment and adapt to frequent change.

The target hiring range for this position is $81,170.48 to $ with a maximum of $. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.

Acc if you have a need for any accommodation and we will be pleased to discuss this with you.