Director, People Operations

Only available to candidates in Alberta, British Columbia, Ontario, and Saskatchewan.

Lead a global People Operations team delivering scalable, high‑impact services across the employee journey, including onboarding, contingent workforce, service delivery, global mobility, and HR compliance.

• Lead and develop a high‑performing global team
• Establish operating models, SLAs, and metrics to improve quality and efficiency
• Own contingent workforce strategy and management and make key decisions as it relates to the business (including vendors, compliance, cost)
• Oversee global onboarding operations to deliver a consistent, high‑quality new hire experience
• Guide People Operations work streams for company‑wide initiatives (e.g., M&A)
• Drive strategic priorities in partnership with Finance, Audit, Legal, Procurement, People Technology, Talent Acquisition, Workforce Planning, HR Business Partners, and HR PMO
• Influence decisions and ensure execution; act as a trusted advisor on People Operations
• Lead complex change across People Operations by aligning stakeholders to strategy, and ensuring sustained adoption of new priorities and ways of working

• Oversee global mobility and immigration programs
• Serve as escalation point for complex immigration and relocation matters
• Collaborate with Legal to monitor regulations and ensure compliance and program effectiveness

• Own service delivery strategy and continue to modernize our support model in partnership with technology teams
• Simplify and standardize employee‑facing processes and knowledge management
• Expand support through automation, self‑service, and AI
• Leverage data to identify friction, measure performance, and improve outcomes
• Advance adoption of AI and emerging technologies to enhance the employee experience

• Own the global HR Compliance program (policies, controls, risk, governance)
• Oversee HR risk initiatives (SOX, HRIS data integrity, background checks, work authorization)
• Partner with Legal, Privacy, Trust & Security, and Internal Audit to strengthen controls
• Ensure compliance reporting (e.g., EEO‑1, OFCCP) and data accuracy via audits
• Track regulatory changes and adapt programs proactively

• 10+ years in People Operations or HR Operations
• Experience leading global teams in complex environments
• Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration
• Track record leading large‑scale, cross‑functional initiatives
• Strong stakeholder management and influencing skills; clear communicator
• Data‑driven with strong operational rigor
• Balances strategy and execution with strong ownership
• Experience leveraging AI and automation to improve operations
• Strong understanding of US employment law; working knowledge of international HR compliance

• Experience in a global technology or SaaS company
• Experience transforming People Operations at scale across company stages
• Demonstrated focus on innovation and continuous improvement

Canada Pay Range: $204,000—$276,000 CAD. The range listed above is the expected annual salary/OTE (On‑Target Earnings) for this role, subject to change.

This role requires travel to offsites and various other team gatherings (approximately 5‑10% of the year or 2‑3 days per quarter).

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.