Nutrien Customer Experience Manager

Become a key player at Nutrien in Saskatoon as the Customer Experience Manager. Lead a dedicated Order-to-Cash team in enhancing customer interactions while managing critical NPK transactions across North America.

Reporting to the Director of Customer Experience, you will supervise a team of approximately four individuals within a larger team of 25. Your expertise in fertilizer and industrial markets is vital as you oversee order entry, invoicing, and product allocation management, impacting over $7.0B in revenue. You’ll collaborate with stakeholders to improve systems and expand the customer portal for a seamless transaction experience.

Key Responsibilities:

• Provide expertise in sales-related transactions and decision-making

• Supervise accuracy of order-to-cash transactions systems

• Maintain customer master data accuracy and timeliness

• Address urgent operational issues outside business hours

• Collaborate with various departments to ensure smooth operations

Requirements:

• Post-secondary degree in Business or related field

• 8+ years in finance and 5+ years managing a team

• Strong communication and problem-solving skills

• Detailed SAP or ERP understanding

• Passion for coaching and leading diverse teams

Drive successful customer relationships and operational efficiencies at Nutrien, enhancing the customer experience across NPK transactions.
#J-18808-Ljbffr