Regional Services Manager

## Regional Services Manager - Canada Bewerbenremote type:
Fernarbeiterlocations:
Aurora:
Mississauga:
Sudbury:
Nepeantime type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R49280

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.##
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* The Role:

** The successful candidate will oversee the successful execution of AMI, Smart Grid, and utility distribution projects across Canada while ensuring the performance, reliability, and optimization of our Flex Net platform and related technologies. The Application Engineering Manager is responsible for ensuring each project is completed on-time, on-budget, and within customer specifications — while also driving continuous improvement in technical service delivery and team capability.

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* What You’ll Do:

**** Team Leadership & Regional Management
*** Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada
* Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities
* Drive talent development using the CPG process and foster a culture of technical excellence and customer focus
* Manage performance, conduct reviews, and support career growth for direct reports
* Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization
** Project & Service Delivery
*** Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region
* Coordinate all customer and project activities including system acceptance, maintenance, and warranty services
* Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets
* Lead pre-award coordination, contract and SOW development, and review
* Ensure all project phases are documented appropriately and executed in line with company and customer standards
** Technical Leadership
*** Provide technical direction on AMI (Sensus Flex Net) system performance, optimization, and reliability
* Guide the team in troubleshooting and resolving complex issues across head-end systems and network components
* Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements
* Recommend and approve system improvements, over-the-air upgrades, and hardware enhancements
* Oversee backend data flow analysis to diagnose and resolve deployment issues
* Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations
* Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus Easy Link), and required integrations
** Customer & Stakeholder Engagement
*** Serve as the senior point of escalation and primary customer interface for the Canadian region
* Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs
* Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management
* Align closely with Canadian Distributor to drive resolution of post-sales technical issues
* Provide project status reporting to senior management and lead customer conflict resolution
** What You’ll Bring:
*** Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent relevant experience)
* 8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role
*…