Claims Service Manager

Position: Claims Service Manager Role
Lead a dedicated team at the forefront of customer service as a Claims Service Manager. Your expertise will shape the experience of Auto and Property customers and drive operational efficiency.

As a Claims Service Manager, you will oversee a team of Claim Service Representatives handling First Notice of Loss (FNOL) and customer inquiries. Your leadership will ensure high service levels and streamline claims processes. Collaborating with upper management, you will coach your team to success while managing escalated issues and improving quality assurance metrics.

Key Responsibilities:

• Manage a team of Claim Service Representatives

• Handle escalated customer inquiries and resolutions

• Review and improve claims processes for efficiency

• Coach and manage team performance and development

• Lead change initiatives and industry participation

Requirements:

• Minimum 5 years of relevant experience

• Advanced understanding of insurance policies and regulations

• Strong analytical and problem-solving skills

• Proven conflict management abilities

• University degree or relevant certification

Enhance customer experience and operational excellence as a Claims Service Manager.
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