Senior Manager, Commercial Services

Work Location

Saint-Léonard, Quebec, Canada

37.5 hours per week

Personal & Commercial Banking

Base salary range: CAD $115,600 – $163,200 per year. Additional variable compensation may apply.

The Senior Manager, Commercial Services leads a team of Commercial Account Managers, structuring credit, managing operations, and driving profitable business growth through superior customer experience.

• Provide guidance, leadership, coaching, and development to the team.
• Manage a book of business in alignment with credit and operational risk policies.
• Drive pipeline management and sales coaching to achieve unit growth.
• Lead customer experience initiatives and resolve operational and credit issues.
• Champion the use of the sales platform; build understanding of customer needs.
• Develop and maintain relationships with internal and external partners.
• Respond to changes in the business environment with action plans.
• Serve as primary escalation point for significant sales and risk matters.
• Identify and refer business opportunities to internal banking partners.
• Maintain compliance with regulatory and compliance guidelines.
• Protect the organization by managing risks and escalating high‑risk activities.
• Apply market knowledge and industry insights to inform strategy.

• Undergraduate or graduate degree.
• Minimum 10 years of relevant experience.
• Experience leading commercial banking teams and managing credit.
• Strong coaching and leadership skills.
• Knowledge of regulatory and compliance requirements.
• Language proficiency:
  French plus another language for Quebec market.

Competitive variable compensation, health and well‑being benefits, retirement plans, paid time off, and employee recognition programs.