Food Service Manager

The Manager leads kitchen and dining operations at Normandy Living, ensuring food service is safe, well run, and consistent. The role is accountable for the overall quality, reliability, and day-to-day operation of food services in a setting where meals are an important part of health, routine, and quality of life.

• Oversee the day-to-day operation of kitchen and food service functions to ensure meals are prepared, organized, and delivered to standard.
• Maintain routines, service expectations, and quality checks across meal preparation, service, and cleanup.
• Resolve day-to-day operational issues within authority.
• Step into kitchen or service support when needed to maintain continuity and service standards.

• Ensure daily meal service is carried out in accordance with approved menus, dietary requirements, portion standards, presentation expectations, and meal schedules.
• Monitor meal quality, consistency, and timeliness to support a dependable dining experience.
• Coordinate meal service changes, special requests, and operational adjustments as needed.

• Ensure food service is delivered with professionalism, patience, empathy, and respect for resident dignity and independence.
• Reinforce dining standards that support comfort, routine, and responsiveness for older adults.
• Participate in resident meetings or town halls to gather feedback, respond to questions and concerns, and identify opportunities to adjust or improve service.

• Lead and develop teams through clear expectations, coaching, and consistent follow-through.
• Build a positive and productive culture where employees feel supported, fairness and inclusion.
• Lead onboarding and training to ensure staff understand standards, roles, and how to succeed.
• Manage attendance and performance, including timely feedback and discipline when required; engage HR and the GM informed on material issues.
• Lead recruitment and selection; make hiring recommendations and initiate terminations in consultation with the GM and HR.

• Ensure compliance with food safety, health, sanitation, and regulatory and company operating standard and address issues promptly.
• Reinforce safe food handling, storage, cleanliness, and kitchen practices across all shifts.
• Support inspection readiness and ensure required standards are maintained consistently.

• Manage food, supply, and kitchen inventory levels to support meal service.
• Coordinate purchasing and ordering in line with operational needs and approved budgets.
• Monitor waste, portioning, and food use practices to support cost control and operational discipline.
• Identify variances, pressures, or inefficiencies and recommend corrective action.

• Work collaboratively with the General Manager and other departments to ensure food service supports the broader resident experience and operational needs of Normandy Living.
• Communicate operational impacts, service changes, or resident concerns clearly to affected teams.

• Ensure kitchen equipment, food service areas, and supplies are maintained in a clean, organized, and service-ready condition.
• Identify maintenance, supply, or operational issues and ensure appropriate follow-up.
• Support a workspace that allows staff to work safely, efficiently, and consistently.

• Escalate material operational and people issues, risks, and concerns that fall outside the role’s authority to the General Manager in a timely manner.
• Provide updates and reporting on food service operations, staffing, service performance, resident feedback, food safety issues, and operational needs.
• Identify trends, recurring concerns, or service gaps and bring forward practical recommendations.

• Support the ongoing development of food service operations by strengthening staffing capability, improving systems and processes, and identifying operational needs as service demands evolve.
• Contribute to the development of service standards, operational routines, and…