Head Server​/Shift Lead - SPA

NEW:
Opening December
2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

The Head Server or Shift Lead is responsible for supporting the daily operations of the Prairie Rose Kitchen restaurant and Red Willow Café grab 'n' go while providing leadership and direction to front-of-house team members during assigned shifts.

This position ensures guests receive friendly, efficient, and high-quality service while maintaining food and beverage service standards, cleanliness, and operational procedures.

The Head Server / Shift Lead acts as a key point of contact for employees and guests during their shift and supports the Food and Beverage Manager with daily operations; working closely with culinary, bar, guest services, and spa operations.

• Lead pre-shift briefings and communicatoreservations, groups, menu changes, allergies, VIPs, spa considerations, and operational priorities.
• Assign sections and side work and coordinate breaks to maintain service coverage.
• Monitor service pace, table status, guest satisfaction, and team performance throughout the shift.
• Ensure food safety, sanitation cleanliness standards are followed.
• Report accidents, hazards, equipment concerns,and other safety issues promptly.
• Follow and reinforce all company health andsafety policies.
• Coach employees in real time and provide practical support during peak periods.
• Coordinate with kitchen and bar leadership ontiming, quality, shortages, and service recovery.
• Handle guest concerns within authority and escalate significant matters appropriately.
• Complete shift handovers, closing checks, cash/POSrequirements, and incident documentation as assigned.
• Ensure service feels attentive and polished while respecting the relaxed pace and atmosphere of a thermal spa.
• Guide guests through menus and confidently explain ingredients, dietary options, beverages, and spa appropriate recommendations.
• Encourage thoughtful upgrades and additional purchases without creating pressured sales experience.
• Recognize guest cues and adapt service style to individual needs.
• Support accurate POS use, discounts, voids,complimentary items, cash handling, tip procedures, and end-of-shift reporting.
• Monitor service supplies and communicate inventory needs.
• Support training documentation, performance feedback, and operational improvement.
• Assist with server, host, busser, andfood-runner training and mock services.
• Participate in menu tastings and product knowledge training.

• Minimum 3years’ experience in food and beverage restaurant, café, or hospitality operations.
• Previous leadership or supervisory experience is preferred.
• Ability towork in a fast-paced environment and manage multiple priorities.
• Strong problem solving and teamwork skills.
• Serve ItRight Saskatchewan (SIRS) certification.
• Safe Food Handling Certification is an asset.
• WHMIScertification is preferred.
• First Aideand CPR certification is an asset.
• Minimum 19years of age.
• Ability towork flexible hours, including evenings, weekends, holidays, and on-call shiftsas required.

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience,we invite you to apply online today.