Sales Coordinator - Peterbilt

Duties & Responsibilities

• Assist sales representatives with customer inquiries such as walk-in, online inquiries and schedule follow-ups to facilitate the sales process.
• Prepare and manage sales documentation including quotes, purchase orders, Service shop coordination, update Body Builder schedules and prepare sales contracts under direction of the Sales Manager.
• Collect weekly forecast information from the sales team and report it back to the Sales Manager to assist in strategic planning and forecasts.
• Collect and verify the information necessary for filing out (NIVIS), licensing, and transfer paperwork to ensure compliance and accuracy.
• Ensure that all paperwork, including Purchase, Maintenance, & Compliance Verification Inspection (PMCVI) documents, is completed accurately and submitted on time to the service shop.
• Collect warranty registration documentation for the Territory Manager’s to get signatures from customers and ensure it is registered correctly with the OEM upon delivery of the truck.
• Coordinate and assist with the Territory Manager’s test drives or truck demonstrations to align with customer availability.
• Ensure all department managers are aware of customer deliveries and have a schedule to introduce themselves to the new customers and/or thank existing customers, enhancing customer relations.
• Assist the Territory Manager’s to schedule follow-up calls for the sales team 30 days after unit delivery to ensure ongoing customer satisfaction and address any post‑sale issues.
• Maintain accurate customer records and manage data within Arcadium CRM system to support sales and customer relationship management.
• Assist in the preparation of sales reports and analyze data to provide insights on aging inventory, sales strategies, sales programs, and inventory planning.
• Maintain up‑to‑date knowledge on Peterbilt products, features, and industry trends to effectively support the sales team and educate customers.
• Assist with industry event planning, sales meetings, trade shows, and customer appreciation events.

• Proficiency in Microsoft Office Suite, CRM software, and inventory management systems.
• Excellent organizational, multitasking, and communication skills.
• Strong customer service skills and the ability to build long‑term client relationships.

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• Experience in sales support or administration, preferably in the automotive or heavy truck industry.

Comprehensive benefits package, on‑the‑job education, advancement opportunities, and job security.