Job Description & How to Apply Below
Job Description
The Account Manager for ABF Freight Canada grows and maintains profitable Arc Best business by selling and marketing Arc Best solutions and services to current and prospective customers.
Responsibilities
Develop sales strategies and a comprehensive understanding of customers' business models.
Identify customer challenges; develop and implement solutions to create opportunities.
Make sales calls and presentations to customers of all sizes.
Manage business relationships and entertain customers.
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
Conduct calls and face-to-face meetings with customers.
Aggressively pursue customers using networking, social media, customer referrals, etc.
Obtain and develop new accounts utilizing Company techniques and methods.
Maintain and grow expertise of Arc Best service offerings.
Collaborate with customers, front-line management, and various Arc Best departments.
Negotiate service requirements and prices; establish service packages.
Create service solutions for customers' unique business problems, and initiate pricing.
Assist in collection process and cargo claim prevention, as needed.
Maintain accurate territory account information in Arc Best database.
Complete monthly sales audit reports and expense reports, as company guidelines require.
Complete itinerary and call report as required by Company guidelines and IRS regulations.
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
Exhibit excellent customer service.
Maintain a positive, customer-focused attitude in a highly intense environment.
Interact with all employees and customers in a professional and courteous manner.
Work in a team setting to accomplish goals.
Other duties and projects, as assigned.
Requirements
Education
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience
Transportation industry and related sales experience, preferred
Computer Skills
Proficient in Microsoft Office Suite.
Additional Requirements
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of Arc Best company policies, services, computer systems and services capabilities, preferred
Competencies
Addressing Customer Needs
Cross-Selling
Negotiating
Perseverance and Follow-Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Other Details
Work Hours
Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
Minimal (0%-25%)
Compensation
This is a salary position paid biweekly.
Variable compensation is included.
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