Account Manager; Hospitality

Account Manager – APAC Hospitality Sales

We’re looking for an Account Manager to join our APAC Hospitality Sales team. You will be responsible for managing inbound sales for hospitality venues in the APAC market, building rapport with merchants, understanding their objectives and ensuring they receive the best solutions to achieve their goals.

• Act as a trusted Account Manager to customers inquiring about Lightspeed offerings, understanding their requirements and providing tailored solutions.
• Build trust and rapport, demonstrate active listening, focus on upselling and maximizing account growth in every interaction.
• Guide qualifying customers through upgrade paths from basic to advanced platforms.
• Demonstrate software solutions from core POS products to modules and upgrades.
• Handle reactive upsells from inbound sales and expansion of monthly recurring revenue.

• Build strong retailer advocacy, increasing hospitality owners empathy and understanding throughout the company.
• Contribute to the wider team to achieve organizational objectives, even outside the scope of the role.

• Experience in account management, sales development representative, or similar roles carrying a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use  and other technologies to manage and organize pipeline.
• Entrepreneurial approach; work smarter, not harder.
• Good time management with strong organizational skills.

• Lightspeed share scheme.
• Unlimited paid time off policy.
• Flexible working policy.
• Health and wellness benefit of $500 per year.
• Mental health online platform and counseling & coaching services.
• Paid leave and assistance for new parents.
• Linked In Learning license.
• Snack bar filled with variety of snacks and drinks.
• Weekly catered lunches for the entire office.
• Dedicated wellness room for physical and mental health needs.
• Exciting events hosted regularly by our Melbourne Culture Club.
• Office space located in Southbank, VIC.
• Dog friendly environment.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To all recruitment agencies:
Lightspeed does not accept unsolicited agency resumes. We will not be responsible for any fees related to unsolicited resumes unless we have directly engaged your company in writing to supply candidates for a specific vacancy.