Job Description & How to Apply Below
At Westlund, in saskatoon we are looking for an addition to our team with a person who isprogrammed to overachieve, never accepting the status quo,who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability toact with ingenuity and be a gamechanger as you strive for new win's every day.
At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include:
Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
Research product for customers and provide recommendations on our assortment of product
Enter sales orders generated from Profit Centre customers viaphone, emails, and texts
Grow and retain established customer base and develop new business for the Profit Centre
Follow up on backorders with vendors and provide customers accurate delivery dates
Send and follow-up with request for quotes to vendors
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Support the Inside sales and businessactivities as part of the team
support the warehouse in picking orders, drive forklift
Perform other tasks as requested by the Profit Centre Manager and Operations Manager
Qualifications
Grade 12 diploma or equivalent;
College and/or University degree an asset
A minimum of 1 year of experience with customer service or counter sales
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to identify customer needs, provide profitable solutions and close the sale
Ability to learn and operate the applicable software system used to process orders
Able to work in a fast-paced environment while handling multiple tasks
Able to learn how to operate material handling equipment
Preferred
Skills:
Previous experience with or knowledge of products sold by Westlund
Experience using Word, Excel, and Outlook and Infor M3
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential…
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