Bilingual French​/English Cargo Field Service Technician - YHU Production - Smiths Detection

Location:

Canada

:

REF
2513G

Job Function:

Production

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE
100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field.

We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

As a level one Cargo Tech, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical, mechanical, and hydraulic schematics to assist in isolating fault to root cause component/assembly.

Cross trains on products serviced in the field and displays basic proficiency in servicing X-Ray and Cargo Inspection Systems product lines. General heavy commercial vehicle understanding, repair and setup.

Troubleshoots, services, installs (deploys) and repairs X-Ray and Cargo Inspection equipment at customer sites under urgent and non-urgent timelines. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.

Conducts follow up calls with the customer to ensure satisfaction of work.

Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Complete and maintain product training and certification for all serviced products on annual or as required basis
• Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction
• Responsible for booking and planning customer site visits
• Responsible for the full ownership of assigned units and the service and planning to support preventive and corrective events
• Responsible for contacting vendors (New and current) to setup and arrange for service needs as required.
• Comply with all Regulatory requirements and training for radiation safety and prevention.
• Respondas required in accordance with customer contract requirements and manager requests
• Installs, repairs, and maintains equipment in the field;
  Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment
  • Provides customer training as required.
• Documents all inspections, maintenance, and repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts…