Job Description & How to Apply Below
Location: Martensville
Equipment service technician Hi-Tech Skip to main content
Henry Schein uses cookies to give you the best experience of the website. Find out more about cookies and how we use them in our Global Recruiting Privacy Policy.# Careers Equipment service technician Hi-Tech page is loaded## Equipment service technician Hi-Tech Apply remote type:
Field locations:
Concord - Canada time type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R133301##
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* Job description:
**## Equipment Service Technician (EST - Hi Tech)##
** Ottawa, ON**## ## Henry Schein Global Is a Health Solutions Company Powered by A Network of People and Technology## ## Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:## ## **“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.**##
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** WHY US**## You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.##
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** THE POSITION**## The Equipment Service Technician (EST - Hi Tech) is responsible for:## ## The majority of your time will be spent supporting the sales organization through your knowledge and expertise of high-technology requirements. This includes, but is not limited to: o Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment o Involvement in installation projects as of the start o Be present in the pre-sale environment o Meet customers with the FSC’s and ESS’s to understand high-tech needs and make recommendations o On-site visits are often required to properly assess the project scope;
o Prepare and present quotes/proposals related to all high-tech requirements o Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction o Reinforce the high-tech equipment protocol
• Provides a high level of technical support and maintenance on PC’s and their peripherals
• Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software
• Troubleshoot, analyze and resolve client’s technical problems
• Train, aid and support dental office end users with software applications to help them run an efficient dental practice
• Install software, provide support and installation software upgrades
• Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging
• Evaluate the efficiency of the system installed or repaired
• Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto In addition to the key responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
** Discretion:*
* • This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties
** Supervision:*
* • This position reports to the Service, Hi-Tech or Branch Operations Manager
• Assignments are periodically checked for progress by the immediate supervisor and/or executive committee
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