Security Technician

Convergint is currently recruiting for a Security Systems Technician to join our team in Regina or Saskatoon, AB.

The role involves providing customer and technical support for installed security systems; installing, programming, system start‑up/check‑out, certification, and related customer training on assigned security projects. It includes servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects.

We have 1 position available in Saskatoon and 1 in Regina.

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. We have a solid foundation of 10 values and beliefs that drive our unmatched culture and make us a leading systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Installs, programs, tests, repairs, and services a substantial variety of security systems and equipment.
• Reads blueprints, schematics, manuals, and other specifications to determine installation requirements.
• Responds on client sites to a variety of customer service calls, scheduled maintenance calls, and emergency and after‑hours calls on a timely basis; diagnoses, troubleshoots, repairs, and debugs systems.
• Identifies and resolves problems for service calls including emergency calls; analyzes repair requirements and provides customers with appropriate solutions.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance, and identifies malfunctions.
• Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards.
• Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Works closely with the Project Manager and/or supervisor to assist overall project coordination and recommend quality improvements.
• Completes accurate and detailed service reports for customers and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users when applicable.
• Mentors and trains less experienced staff as necessary and may supervise workers in testing, tuning, and adjusting equipment.
• Executes all work in accordance with provincial, local regulations, best practices, and company health and safety policies.

• Exceptional customer focus and ability to routinely work under pressure, maintaining awareness of customer needs without prompting.
• Strong technical skills and experience related to electronic security systems, with an ability to adapt and develop procedures, tools, and processes for complex requirements.
• Strong programming skills and proven ability to troubleshoot problems and identify solutions.
• Must be a self‑starter and work well without direct supervision.
• Solid mechanical and electrical aptitude; ability to read blueprints and drawings, and solid math skills.
• Frequent visits to jobsites are required; minimal overnight travel; a valid driver’s license is required.
• Strong verbal, written and interpersonal communication skills.
• Excellent organizational skills and ability to handle multiple projects simultaneously.
• Highly proficient computer skills,…