SMALLWORLD - Geo Network Management product SME

Job Description Qualifications & Skills

• 5+ years of experience with Small world PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Hands on and development experience in Magik programming.
• System configuration and Hands on Experience with installation of Small world suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and or system administration, is a plus

• Analysis, Design, Coding, Implementation & Testing of GE Small world products using Magik software
• Documentation of entire process and providing continuous update to all stakeholders
• Proficient in latest Versions of GE Small world Product Suite, PNI / Electric Office
• Hands On experience using Magik Strong in providing GIS solutions using Small world suite of products
• Client coordination

• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
• Ability to travel to customer sites.

Base Salary Range: $100,000 to $120,000 per annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE