Senior Customer Success Manager

Overview

Employer Industry: Customer Experience Software Solutions

• Salary up to $218,000
• Potential for bonuses and additional incentives
• Flexible hybrid work environment with the option to work remotely part of the week
• Opportunity for career advancement and growth within a leading technology company
• Focus on delivering impactful customer success and satisfaction
• Engage with cutting-edge AI solutions in customer service

• Manage customer health proactively through intentional, outcome-driven engagement
• Accelerate product adoption and realization of customer value from Zendesk solutions
• Foster and strengthen relationships with Zendesk customers at various organizational levels
• Advocate for customer needs and relay actionable feedback to the product development team
• Track customer engagement and provide insights on overall health and success plans

• Minimum of 8+ years of experience in Customer Success or Customer Experience
• Previous experience in customer success roles within enterprise technology or SaaS
• Proven ability to learn new software solutions and link them to customer outcomes
• Strong interpersonal skills to influence stakeholders across various organizational levels
• Bachelor’s degree in computer science, information sciences & technology, engineering, or business

• Experience driving adoption of AI-powered solutions in customer-facing roles
• Familiarity with customer success tools such as Gainsight
• Ability to conduct quantitative analysis and forecasting