Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Job :  | Afaq Q Tech General Trading

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals? Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Logistics Supply chain Managers) business owners as they build and grow successful middle-mile businesses during a transformational time.

• Manage the DSP relationship across the entire lifecycle of the business, helping owners solve challenges, influence planning and strategy, and recommend solutions.
• Lead a team of 6+ managers to oversee 80+ DSP accounts in Amazon's quick commerce business across the Kingdom of Saudi Arabia.
• Work closely with a portfolio of owners at different stages to set strategy, drive accountability and engagement, and track key performance metrics.
• Collaborate with integrated internal teams of Program Managers, Compliance and Finance personnel to ensure owners launch and scale in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
• Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health to name a few.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs, and WW/EU Product and strategy.
• Work flexibly and travel between multiple sites to engage with business owners weekly.

• Safety:
  Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance:
  Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
• Performance:
  Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
• Performance:
  Coaching and ensuring effective upskilling and utilisation of AMZL tools.
• Performance:
  Deep dive to identify customer metric improvement opportunities.
• Performance:
  Championing the consistent application of Last Mile processes within Delivery Stations – challenging UTR processes that impact OTR.
• Performance:
  Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive).
• Experience:
  
  Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Experience:
  
  Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience:
  
  Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Experience:
  
  Improving driver standards to protect brand image.
• Capacity Management:
  Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.

• Bachelor's degree in Management, Business Administration, Economics, Engineering, or Marketing.
• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.
• 8+ years of management or people management experience.

• MBA.
• 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.