Regional HR and Payroll Specialist

The Regional HR Shared Services Specialist provides end-to-end HR operational support across the employee lifecycle for a defined region/site. The role focuses on accurate and timely processing of HR Payroll/ transactions, maintaining high data quality in HR systems, supporting time & attendance and leave administration, and delivering responsive customer service to employees and managers

The Regional HR Shared Services Specialist provides end-to-end HR operational support across the employee lifecycle for a defined region/site. The role focuses on accurate and timely processing of HR Payroll/ transactions, maintaining high data quality in HR systems, supporting time & attendance and leave administration, and delivering responsive customer service to employees and managers

• Process and coordinate employee lifecycle transactions, including:
• Hiring/onboarding: initiating hires in myHR, coordinating pre-employment documentation, preparing onboarding checklists, and ensuring day‑one readiness.
• Employee changes: transfers, role change, reporting line updates, cost center/location changes, compensation‑related changes (as per process), and contract updates.
• Separations: resignation/termination processing, final documentation coordination, exit checklists, and system updates aligned with policy and local requirements.
• Process and coordinate employee lifecycle transactions, including:
• Ensure all transactions are completed within agreed turnaround times and meet defined quality standards.

• Prepare Payroll timely and accurately, maintain accurate employee records in myHR, ensuring completeness, consistency, and adherence to data governance standards.
• Perform routine data checks and validations to prevent downstream payroll, benefits, or reporting errors.
• Maintain and update HR documentation such as templates, checklists, and standard forms; ensure version control and proper storage.
• Time & Attendance and Leave Administration

• Act as a primary contact for HR operations questions, providing clear guidance on standard HR policies, guidelines, and forms.
• Provide a positive experience by setting expectations, communicating status updates proactively, and closing requests with appropriate documentation.
• Escalate sensitive, complex, or non‑standard cases (e.g., disciplinary matters, complex employee relations, legal escalations) to HRBP.
• Vendor & Third-Party Coordination (Medical Renewals, Ceridian System, others as applicable).

• Prepare routine operational reports and trackers such as: onboarding progress, case volume, turnaround time, transaction accuracy, leave trends, and recurring inquiry themes.
• Support internal audits and compliance checks by ensuring documentation is complete and accessible.
• Maintain confidentiality and ensure ethical handling of employee information in all interactions and reporting.

• Identify recurring issues, bottlenecks, and rework drivers; recommend practical improvements to simplify processes and improve service quality.
• Development of right resources for Knowledge Articles and policies
• Participate in HR projects (e.g., system rollouts, policy updates, harmonization efforts) to improve employee experience and operational efficiency.

• Experience in HR operations/shared services, preferably in a multi-site or regional environment.
• Working knowledge of employee lifecycle processes, HR policies, and basic labor law/compliance concepts.
• Strong attention to details, organization, and ability to manage multiple requests with deadlines.
• Proficiency with HRIS and MS Office (Excel/Outlook/Word); comfortable working with data and reports.
• Strong communication skills and a service-oriented mindset. High integrity and ability to handle sensitive information confidentially.

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