Associate Director - Sales

Leading customer experience management company, headquartered in Riyadh, Saudi Arabia. Offering solutions outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience.

• To provide necessary assistance to VP Sales.
• Focus on Sales Growth
• Relationship Building and Account Management.
• Complete sales cycle responsibility from cold calling to negotiating and closing the final deal.
• Work to achieve the defined sales target.
• Identification of various Market segment.
• Prospecting and Lead Generation of Clients.
• Information, understanding and trend analysis of the Industry.
• To work towards achieving the business goals.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; exploring and anticipating new opportunities for further business growth.
• Maintain database by keeping accurate, up-to-date records and by continually adding new contact information.
• Manage and implement brand identity and corporate branding/co‑branding through all possible media channels.
• Achieves Sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans (to provide necessary assistance to Department Head in preparing Business development plan and strategy).
• Having knowledge of Operations and workforce management for cost and agent requirement analysis.
• Accomplishes Sales objectives by planning, developing and implementing field sales action plans.
• Identifies Sales opportunities by identifying various Market segment;
  Competitor's share, strengths and weaknesses within the market; forecasting projected business;
  Prospecting and Lead Generation of Clients.
• Provides information by collecting, analyzing, and summarizing data and trends of varies Market segment.
• Protects organization's value by keeping information confidential.
• Updates Job knowledge and Contact networking by participating in events; maintaining personal networks; participating in professional organizations.
• Accomplishes Sales and organization mission by completing related results as needed and to contribute towards service delivery levels in accordance with the customers.