Sales Supervisor- FMCG

Position:
Sales Supervisor- FMCG

Location:

Narjan

Salary: SAR 8,000- SAR 10,000 (Including Accomodation & Travel)

JOB PURPOSE Ensure all cash van salesmen and down-market pre-sellers selling only to BCO

registered customers in a respective journey Plan (JP). All sales invoices,

collection by cash and non-cash methods (SPOS, Bank transfers and cheques)

are done only using HHC.

Develop and implement a customer contact plan to communicate product

launches and engage the potential customers in relevant sales campaigns to

build new relationships. Act as first point of contact for customer queries and

complaints and resolve them, referring complex issues to others and ensuring

that the customer receives an appropriate response.

Set clear objectives for each sales call or meeting; use standard materials to

make a presentation to the customer; and ask relevant questions to evaluate the

customer's level of interest and to identify and respond to areas requiring further

information or explanation.

Develop a personal network within the sales territory and represent the

organization at trade shows and other events to identify sales opportunities,

promote the organization, and enhance its reputation.

Identify the products or services that best meet the customer's stated needs, use

personal expertise to propose quantities and product configurations, explain the

selection to the customer, and invite the customer to make a purchase at the

standard price/terms and conditions of sale.

Monitor team members' use of the CRM system, identifying and resolving

standard issues and escalating them to a senior manager as appropriate.

Collaborate internally and work as the customer champion in cross-functional

teams to build strong external customer relationships.

Maintain and renew a deep knowledge and understanding of the organization's

policies and procedures and of relevant regulatory codes and codes of conduct,

and ensure own work adheres to required standards. Or identify, within the team,

patterns of noncompliance with the organization's policies and procedures and

with relevant regulatory codes and codes of conduct, taking appropriate action to

report and resolve these and escalating issues as appropriate.

Develop and propose own performance objectives; take appropriate actions to

ensure achievement of agreed objectives, using the organization's performance

management systems to improve personal performance. Or manage and report

on team performance; set appropriate performance objectives for direct reports

or project/account team members and hold people accountable for achieving

them, taking appropriate corrective action where necessary to ensure the

achievement of team/personal objectives.

Develop own capabilities by participating in assessment and development

planning activities as well as formal and informal training and coaching; gain or

maintain external professional accreditation, where relevant, to improve

performance and fulfill personal potential. Maintain an in-depth understanding of

technology, external regulation, and industry best practices through ongoing

education, attending conferences, and reading specialist media.

Carry out specified audit activities and draft reports of findings, including

recommended corrective actions, for review.

Work within standard compliance systems and report simple noncompliance

issues.

Ensure all salesmen compliance with 100% Journey plan every day

Ensure Sales and collection done only to customers in the journey plan (JP)

Ensure Sales and Collection is done only using HHC

Validate sales and collection invoices in the market that are tagged as

"suspicious" in the sales report

Conduct account reconciliation (snap check) for each salesmen every month

along with finance / HR representative (wherever applicable) covering; physical

stocks Vs system stocks, collection Vs deposit and validating at least…