Customer Care Representative; Saugus, MA

Customer Care CSR

The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.

• Providing exceptional customer service
• Process applications
• Perform account maintenance and other account changes.
• Assist in the reduction of Production backlog.
• Contact customers for additional account information.
• Prepare reports to include daily Walk-In Report
• Audit work for accuracy
• Cash out and prepare deposit at end of shift.
• Assist in opening and closing the office as needed.

• 1-2 years customer service experience
• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
• Adapt quickly, efficiently, and positively to various projects assigned.
• Works well in a fast-paced, multi-task-oriented environment.
• Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
• Must be fully vaccinated and be willing to take a drug test.

Pay Rate: $18.00 per hour