Front Desk Customer Service Representative

Job Description

Title of Position: CSR

Payrate: $18.00/hr.

Pay Date: Fridays (weekly)

Overtime: Occasionally may be offered but voluntary

Monday – Friday 10:45am-7:15pm

Monday - Friday 10:45am-7:15pm

Under the direction of the Associate Supervisor will fulfill regular duties of a Front Desk - CSR. The Front Desk - CSR will primarily be responsible for assisting walk-in patrons in regard to accounts, updating account information, processing applications, and payments processing. The Front Desk - CSR will assist with production backlog by daily processing web applications and/or emails, as well as other Production tasks as needed.

The Front Desk CSR will also assist the Associate Supervisor in opening and closing the service center.

• Assist Associate Supervisor with daily operations of the office.
• Perform account maintenance.
• Maintain neat and accurate files.
• Open and close the office as needed.
• Assist in reducing Production backlog.
• Process tasks such as web apps, payments, transfers, emails, and option changes.
• Cash out and prepare deposit at end of shift.
• Participate in weekend rotation.
• Perform other duties as directed by management.

• 1-2 years customer service experience.
• Flexibility in scheduling.
• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
• Adapt quickly, efficiently, and positively to various projects assigned.
• Works well in a fast-paced, multi-task environment.
• Must remain professional under every circumstance with patrons and staff members.
• Must maintain a good attendance record.

• High School Equivalent required.

Full-time

$18.00 per hour

40 per week

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Employee assistance program
• Employee discount

Day shift

Saugus, MA 01906 (Required)

In person