Assistant General Manager - Sanctuary Saugus

Salary Range: $55,000-$65,000 a year | Salary Exempt | Full-Time Benefits Eligible

Help Open One of the Most Exciting New Dispensaries in Massachusetts

At Sanctuary Medicinals, we are building more than just a dispensary. We are creating a destination for customers, a strong team culture, and an experience people genuinely enjoy being part of.

As the Assistant General Manager for our new Saugus location, you will help lead the launch of the store from the ground up. This role is perfect for someone who enjoys leadership, thrives in fast-paced environments, and is ready to help build a successful team and operation from day one.

You will work closely with the General Manager to oversee daily operations, support staff development, maintain compliance standards, and create an outstanding customer experience.

Why Sanctuary Saugus?

Opening a new store is a unique opportunity. You will help shape the culture, build the team, create systems, and establish customer experience from the very beginning.

If you are looking for a leadership role where you can grow professionally, make an impact, and be part of building something exciting in Massachusetts cannabis, we would love to meet you.

Supervisory Responsibilities

The Assistant General Manager helps develop and maintain a motivated team focused on customer service, education, and operational excellence.

Responsibilities include:

Supporting the opening and day-to-day operations of the Saugus location

Helping create a positive and accountable team culture

Leading by example on the sales floor and behind the scenes

Maintaining a clean, organized, and professional facility

Supporting all departments including Front Desk, POS, Inventory, and Management

Assisting with scheduling, morale, coaching, and employee development

Communicating company updates, promotions, and operational changes to staff

Supporting inventory flow, transport coordination, and sanitation standards

Upholding Sanctuary's diversity, inclusion, and customer service standards in all leadership decisions

Duties & Responsibilities

Open and close the store, including maintaining all required keys, codes, and operational procedures

Support the successful launch and continued growth of the Saugus store

Ensure all safety, security, and compliance regulations are followed at all times

Assist with cash handling, reconciliation, audits, and product accountability

Help manage staff scheduling, workstation assignments, and daily floor operations

Lead daily shift meetings to keep the team informed and prepared

Support onboarding, interviews, training, coaching, and disciplinary processes

Assist in delivering employee performance evaluations alongside the General Manager

Coach and support employees while helping develop future leaders

Assist with creating, updating, and enforcing SOPs and operational processes

Maintain clear communication and reporting with the General Manager

Ensure all required state reporting and documentation is completed accurately and on time

Support inventory management, cycle counts, vault organization, and inventory controls

Maintain accurate records for sales, returns, cash handling, and compliance activities

Step into any role when needed to support store operations

Help create a customer experience that is welcoming, educational, and memorable

Assist with events, pop-ups, product education, vendor days, and store promotions

Attend and help lead manager and team meetings

Work a minimum of 40 to 45 hours per week in a fast-paced retail environment

What Makes Someone Successful in This Role

Strong leadership and communication skills

Ability to stay organized and focused in a fast-paced environment

Comfortable multitasking and solving problems quickly

Reliable, dependable, and team-oriented

Positive attitude with the ability to motivate others

Understanding of both hospitality and compliance in cannabis retail

Willingness to jump in wherever needed to support the team and customers

Required Skills & Abilities

Understanding of Massachusetts Medical and Adult-Use cannabis regulations

Strong written and verbal communication skills

Excellent time management and multitasking abilities

Ability to work with urgency in a high-volume retail environment

Experience with POS systems and operational reporting

Must be 21 years of age or older

Must pass all required background checks in accordance with CCC regulations

Preferred Experience

Bachelor's degree in business management or associate's degree in Retail or Restaurant Management preferred

Two years of management experience in retail, hospitality, food and beverage, or cannabis

Previous cannabis industry experience preferred

Experience working in regulated industries

Cash handling and reconciliation experience

Opening and closing operational experience

Spanish/English bilingual skills are a plus

Physical Requirements

Ability to lift at least 20 lbs

Ability to stand for extended periods of time

Ability to work a minimum 9-hour shift

Comfortable working in an active retail environment

Additional Employment…