Retail Commission Sales Associate - Fine Jewelry, Square One

Job Overview

As a Fine Jewelry Sales Colleague, you will provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you will continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You will focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You will also ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.

On the floor they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build lasting relationships.

Throughout the day they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.

They finish strong by sharing our loyalty program benefits, making sure customers have everything they need, and ending with a sincere thank you.

Our team believes service starts with each other: we support one another with honesty, care, and collaboration to better serve our customers and communities. Excellence is a journey—we continually improve every day, take pride in our work, achieve sales goals, and learn from one another to deliver individual and store results.

Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• In addition to sales goals, achieve Client and Protection plan goals.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• 1-2 years of related experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
• Requir…