Consumer Lending Counselor

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

• For bilingual roles, all responsibilities must be able to be completed in both English and the target language. Receives incoming calls to the consumer lending department; answers member loan inquiries and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions.
• Provides auto loan and personal loans; sells tire & wheel protection, extended warranties, and debt protection products following business line protocol for receipt and exchange of information; follows through with lender on applicant underwriting information and other documentation; advises member(s) of lender’s decision and gathers documentation for closing.
• Prepares, schedules, and conducts loan closings following departmental procedures; electronically transmits all necessary member information via the network to ensure top quality member service; may assist with problem resolution as required.
• Works to build effective relationships with lending institutions, sales managers, branch staff, and other AAA departments. Responds to requests with professionalism and Five Diamond Service to provide accurate information.
• Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing.
• Other duties may be assigned.

High School Diploma or GED Required and Associate's Degree Preferred. If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy. Required.

Sales experience, preferably in a financial service institution or call center environment. Required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.