Service Advisor

DeVivo Companies has an opening for a full-time Service Advisor at our location in Saugus, MA.

DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment—including towing, refrigerated transport, yard trucks, and specialty vehicle builds—as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving.

At DeVivo, long-term customer success drives everything we do. Learn more about us at  .

• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Factory training
• Modern, clean, bright & well heated shop
• Compensation of $/hour

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

• 2 years’ experience in a service adviser/service writer role in a mechanical shop
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver’s license

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes. If you feel you have been harassed or retaliated against, based on any of these status, or would like to request a reasonable accommodation, please contact Mary Berger, Director of Civil Rights & Labor Relations at  or by email  , or by mail to DATTCO, Inc.

583 South Street New Britain, CT 06051.