Account Manager; CP - Sauk Rapids

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Full Time Office/Clerical Sauk Rapids - Circular Products, Sauk Rapids, MN, US

4 days ago Requisition

Salary Range: $70,000.00 To $87,000.00 Annually

NOW HIRING: We are looking for an Account Manager (CP) for our Circular Products (CP) Business Unit. The Account Manager (CP) supports sales growth by managing day-to-day sales activities for assigned accounts by ensuring seamless order execution, sales accuracy, and providing proactive customer communication. This role focuses on maintaining strong customer relationships, responding to inquiries, processing orders and quotations, and identifying opportunities to grow business within existing accounts.

The Account Manager (CP) partners closely with planning & scheduling, operations, supply chain, and sales leadership to deliver a consistent and engaging customer experience, accurate order execution, and timely communication, while operating primarily from an internal, limited travel-based role.

Title:
Account Manager (CP)
Location: Sauk Rapids, MN
Salary Range: $70,000 - $87,000 per year (Exempt)
(In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.)
Shift Schedule
: 1st shift Monday – Friday Business Hours
Shift Differential
: 1st shift - N/A

• Voice of Customer Champion
• World Class Order Execution
• Customer Scorecard Management
• Customer Forecasting & Demand Signal Integrity
• Commercial & Margin Discipline
• Revenue Retention & Organic Growth Support

As an Account Manager (CP), you will:

• Serve as a primary internal point of contact for assigned accounts, ensuring timely, professional, and solutions-oriented communication that exceeds customer expectations
• Act as the Voice of Customer internally by aligning all internal teams to meet or exceed customers expectations and requirements across all assigned customers and elevate customer scorecard feedback and actively highlight potential risk to key performance metrics
• Prepare and manage customer quotations in accordance with pricing strategy and established procedures
• Own the full order lifecycle from quote to cash, including order acknowledgments, schedule alignment, and delivery execution
• Communicate proactively with customers regarding order status, delivery schedules, changes, and ensure alignment with external customer portals to maintain the company’s scorecard integrity
• Be responsible for accurate customer scorecards and the weekly or monthly reconciliation process for each assigned account
• Translate customer demand signals into actionable information for planning & scheduling, supply-chain, and operations while proactively identifying risks related to capacity planning, lead times, or material availability
• Maintain and improve customer forecast accuracy by monitoring customer trends, usage patterns, and forward-looking demand on a weekly basis
• Support margin integrity by ensuring quote accuracy, proactive material price adjustments, engineering changes, while enforcing pricing discipline
• Identify and elevate growth opportunities including new parts, engineering changes, and value-add opportunities to existing parts
• Maintain data integrity within CRM and ERP systems to enable visibility, reporting, and scalable processes including but not limited to accurate customer records, pricing files, and sales documentation
• Capture and communicate customer feedback while partnering with cross-functional teams to resolve order changes or issues, non-conformances, or customer concerns
• Assist Finance with invoice discrepancies and collection efforts, as appropriate
• Participate in sales meetings, training, and continuous improvement initiatives to enhance sales effectiveness and customer experience

• Associate’s or Bachelor’s degree in business, technical, or related field preferred; equivalent experience will be considered
• 2–4 years of account management, customer service, or sales support experience,…