Account Manager; CP - Sauk Rapids

Account Manager (CP)

We are looking for an Account Manager (CP) for our Circular Products (CP) Business Unit. The Account Manager (CP) supports sales growth by managing day-to-day sales activities for assigned accounts by ensuring seamless order execution, sales accuracy, and providing proactive customer communication. This role focuses on maintaining strong customer relationships, responding to inquiries, processing orders and quotations, and identifying opportunities to grow business within existing accounts.

The Account Manager (CP) partners closely with planning & scheduling, operations, supply chain, and sales leadership to deliver a consistent and engaging customer experience, accurate order execution, and timely communication, while operating primarily from an internal, limited travel-based role.

Title:

Account Manager (CP)

Location:

Sauk Rapids, MN Salary Range: $70,000 - $87,000 per year (Exempt) (In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.) Shift

Schedule:

1st shift Monday – Friday Business Hours Shift Differential: 1st shift - N/A

Key Roles and Responsibilities as an Account Manager (CP):

• Voice of Customer Champion
• World Class Order Execution
• Customer Scorecard Management
• Customer Forecasting & Demand Signal Integrity
• Commercial & Margin Discipline
• Revenue Retention & Organic Growth Support

As an Account Manager (CP), you will:

• Serves as a primary internal point of contact for assigned accounts, ensuring timely, professional, and solutions-oriented communication that exceeds customer expectations
• Acts as the Voice of Customer internally by aligning all internal teams to meet or exceed customers expectations and requirements across all assigned customers and elevates customer scorecard feedback and actively highlights potential risk to key performance metrics
• Prepares and manages customer quotations in accordance with pricing strategy and established procedures
• Owns the full order lifecycle from quote to cash, including order acknowledgments, schedule alignment, and delivery execution
• Communicates proactively with customers regarding order status, delivery schedules, changes, and ensures alignment with external customer portals to maintain the company's scorecard integrity
• Responsible for accurate customer scorecards and the weekly or monthly reconciliation process for each assigned account
• Translates customer demand signals into actionable information for planning & scheduling, supply-chain, and operations while proactively identifying risks related to capacity planning, lead times, or material availability
• Maintains and improves customer forecast accuracy by monitoring customer trends, usage patterns, and forward-looking demand on a weekly basis
• Supports margin integrity by ensuring quote accuracy, proactive material price adjustments, engineering changes, while enforcing pricing discipline
• Identifies and escalates growth opportunities including new parts, engineering changes, and value-add opportunities to existing parts
• Maintains data integrity within CRM and ERP systems to enable visibility, reporting, and scalable processes including but not limited to accurate customer records, pricing files, and sales documentation
• Captures and communicates customer feedback while partnering with cross-functional teams to resolve order changes or issues, non-conformances, or customer concerns
• Assists Finance with invoice discrepancies and collection efforts, as appropriate
• Participates in sales meetings, training, and continuous improvement initiatives to enhance sales effectiveness and customer experience

Role Qualifications as an Account Manager (CP):

• Associate's or Bachelor's degree in business, technical, or related field preferred; equivalent experience will be considered
• 2–4 years of account management, customer service, or sales support experience, preferably in an OEM, manufacturing, or industrial environment
• Strong customer service orientation with the ability to build and maintain professional relationships
• Effective written and verbal communication skills
• High attention to…