Technology Support Specialist

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Full Time Office/Clerical Sauk Rapids - Circular Products, Sauk Rapids, MN, US

6 days ago Requisition

Salary Range: $22.95 To $27.00 Hourly

NOW HIRING: We are looking for a Technology Support Specialist for Millerbernd Manufacturing. The Technology Support Specialist is responsible for providing technical and administrative support for all the technology, software, and hardware.

This is an onsite opportunity in Winsted, MN AND Sauk Rapids, MN.

Title: Technology Support Specialist

Location: Winsted and Sauk Rapids, MN

Salary Range: $22.97 - 27.00 per hour (Non-Exempt)

Shift

Schedule:

1st shift Monday – Friday 7am - 3pm

Shift Differential: 1st shift - N/A

In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.

• Maintain positive working relationships with coworkers to support a collaborative, productive, and efficient work environment.
• Participate and support continuous improvement initiatives
• Assist with special projects
• Helpdesk duties, including end user support and training
• Remote end-user support, including assisting in employee desk setup and moves
• Computer equipment and software setup along with maintenance
• Conference/collaboration room setup and support
• Support of Microsoft and other company products
• Wired/Wireless network support
• Manages and updates company intranet
• Manage digital signage setup and content
• Tracks, monitors and maintains software and hardware inventory levels

• Working knowledge of Windows operating systems
• Working knowledge of IOS for iPads
• Ability to install, configure, and troubleshoot OS-related issues
• Understanding basic networking concepts (IP addressing, DNS, DHCP)
• Ability to troubleshoot connectivity issues (wired, wireless, VPN)
• General knowledge of network devices and services

• Ability to diagnose and resolve issues with desktops, iPads, laptops, printers, and peripherals
• Experience setting up and maintaining computer equipment
• Basic understanding of hardware components and replacements

• Experience installing, configuring, and updating software applications
• Ability to troubleshoot common software and user-related issues
• Familiarity with business applications such as Microsoft 365

• Basic experience with Active Directory or similar systems
• Ability to perform password resets, account unlocks, and user provisioning
• Understanding of access permissions and group membership

• Experience using ticketing systems to log, track, and update incidents
• Ability to prioritize and manage multiple support requests
• Maintain accurate documentation of troubleshooting steps and resolutions

• Experience using remote support tools to assist end users
• Ability to provide support across multiple locations or remote environments

• Understanding of endpoint security practices (antivirus, MFA, password policies)
• Awareness of common cybersecurity threats (phishing, malware)
• Ability to follow and enforce security procedures

• Ability to follow structured troubleshooting processes
• Diagnose, resolve, or elevate technical issues appropriately
• Utilize knowledge base articles and standard procedures

• Ability to create and maintain clear technical documentation
• Record solutions for recurring issues

• Preferred candidates will have some post‑secondary technical training in Information Technology field and 1-2 years of experience in an IT Support function
  • Other combinations of formal training and experience will be considered
• Strong customer service focus with a commitment to user satisfaction and building positive relationships across all levels of the organization
• Communicates clearly and effectively, both verbally and in writing, while maintaining professionalism in high‑pressure situations
• Utilizes active listening to diagnose issues, manages user expectations, and takes ownership of support requests through to resolution
• Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint)
• Basic understanding of imaging and deployment tools (e.g., SCCM, Intune)
• Basic understanding of thin client endpoint configuration and deployment
• Experience supporting VoIP or IP phone systems, security cameras, and time clocks

While performing the duties of this job, the employee is frequently required to sit/stand; talk or hear; and use hands to finger, handle, or touch objects or controls. The employee is regularly required to stand and walk short distances. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. While on the production floor, all employees are required to wear…