Technology Support Specialist

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We are looking for a Technology Support Specialist for Millerbernd Manufacturing. The Technology Support Specialist is responsible for providing technical and administrative support for all the technology, software, and hardware. This is an onsite opportunity in Winsted, MN and Sauk Rapids, MN.

Technology Support Specialist

Winsted and Sauk Rapids, MN

$22.97 – 27.00 per hour (Non-Exempt). In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.

1st shift Monday – Friday 7am – 3pm

• Maintain positive working relationships with coworkers to support a collaborative, productive, and efficient work environment.
• Participate and support continuous improvement initiatives.
• Assist with special projects.
• Helpdesk duties, including end user support and training.
• Remote end-user support, including assisting in employee desk setup and moves.
• Computer equipment and software setup along with maintenance.
• Conference/collaboration room setup and support.
• Support of Microsoft and other company products.
• Wired/Wireless network support.
• IP Phone systems support.
• Manages and updates company intranet.
• Manage digital signage setup and content.
• Tracks, monitors and maintains software and hardware inventory levels.

• Operating Systems
  • Working knowledge of Windows operating systems.
  • Working knowledge of iOS for iPads.
  • Ability to install, configure, and troubleshoot OS-related issues.
• Networking Fundamentals
  • Understanding basic networking concepts (IP addressing, DNS, DHCP).
  • Ability to troubleshoot connectivity issues (wired, wireless, VPN).
  • General knowledge of network devices and services.
• Hardware Support
  • Ability to diagnose and resolve issues with desktops, iPads, laptops, printers, and peripherals.
  • Experience setting up and maintaining computer equipment.
  • Basic understanding of hardware components and replacements.
• Software & Application Support
  • Experience installing, configuring, and updating software applications.
  • Ability to troubleshoot common software and user-related issues.
  • Familiarity with business applications such as Microsoft 365.
• User Account Management
  • Basic experience with Active Directory or similar systems.
  • Ability to perform password resets, account unlocks, and user provisioning.
  • Understanding of access permissions and group membership.
• Help Desk / Ticketing Systems
  • Experience using ticketing systems to log, track, and update incidents.
  • Ability to prioritize and manage multiple support requests.
  • Maintain accurate documentation of troubleshooting steps and resolutions.
• Remote Support Tools
  • Experience using remote support tools to assist end users.
  • Ability to provide support across multiple locations or remote environments.
• Basic Security Knowledge
  • Understanding of endpoint security practices (antivirus, MFA, password policies).
  • Awareness of common cybersecurity threats (phishing, malware).
  • Ability to follow and enforce security procedures.
• Troubleshooting Methodology
  • Ability to follow structured troubleshooting processes.
  • Diagnose, resolve, or escalate technical issues appropriately.
  • Utilize knowledge base articles and standard procedures.
• Documentation & Knowledge Management
  • Ability to create and maintain clear technical documentation.
  • Record solutions for recurring issues.

• Preferred candidates will have some post-secondary technical training in Information Technology field and 1–2 years of experience in an IT Support function. Other combinations of formal training and experience will be considered.
• Strong customer service focus with a commitment to user satisfaction and building positive relationships across all levels of the organization.
• Communicates clearly and effectively, both verbally and in writing, while maintaining professionalism in high‑pressure situations.
• Utilizes active listening to diagnose issues, manages user expectations, and takes ownership of support requests through to resolution.
• Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint).
• Basic understanding of imaging and…