Member Service Representative; Sault Ste. Marie

Looking for a rewarding career with opportunities to grow, all while making a positive impact in our community? Look no further! As a Full-Time Member Service Representative at Soo Co-op Credit Union, you'll play a pivotal role in creating memorable experiences for our members while helping them achieve their financial goals. What You Can Expect from This Role:

As a Full-Time Member Service Representative, you will be the face of Soo Co-op Credit Union, responsible for providing exceptional service to our members. You’ll work closely with our members to help them perform transactions, update and maintain accounts, and recommend solutions to their financial needs.

Soo Co-op Credit Union has been serving our community's financial needs since 1958! We pride ourselves on our commitment to excellence, personalized member service, and our dedication to supporting and engaging with our community.

• Passionate about helping people and creating a positive, welcoming atmosphere for our members
• Willing to learn and grow while being open to coaching and training
• Team-players
• Strong communicators
• Experienced in cash handling (Preferably, but this is not a deal breaker for us; we can teach you!)

• Process member deposits, withdrawals, transfers, and loan payments with accuracy and efficiency.
• Assist members with account inquiries, balance information, and account maintenance.
• Promote credit union products and services to meet member needs.
• Maintain a neat and organized work area.
• Adhere to all security and compliance procedures to protect our members' financial assets.
• Collaboration is at the heart of our credit union; you will work closely with your colleagues to maintain a supportive and cohesive work environment.

As a member of the SCCU team, you can anticipate receiving consistent and valuable guidance, access to opportunities for personal and professional growth, excellent benefits, supportive colleagues, and active leadership.

• Health Insurance
• Short- and Long-Term Disability
• 401k Matching and Profit Sharing
• Paid Holidays & Paid Time Off
• 24 Paid Volunteer Hours a Year to Spend Volunteering in Our Community
• Soo Co-op Credit Union Sponsored Wellness Program

• High school diploma or equivalent.
• Prior experience in a financial institution or customer service role is preferred.
• Strong interpersonal and communication skills.
• A commitment to confidentiality and compliance with all credit union policies.

$18+ an hour; commensurate with experience