Information Technology Director

Mission Statement

The mission of the City of Sault Ste. Marie is to provide a sustainable small urban environment in an international setting for the well‑being of its citizens by planning for and managing its physical development in an environmentally friendly manner, by fostering an economy to support its public and private infrastructure, and by nurturing historical, cultural, and recreational activities that enhance the quality of life within it.

Under the direction of the Deputy City Manager, manages and maintains the City of Sault Ste. Marie computer hardware and software systems, the local area network, the Internet, website, and e‑mail in use with the City departments. In addition, the position manages and maintains the City’s VoIP system, City Hall HVAC system, security camera systems, and electronic door locks. This position is also the LASO Officer for the Police Department and will maintain all MDTs and Police cellphones.

Must have knowledge of NAS boxes and Acronis backup systems. Maintains the Live Stream and Charter Feed of all City Commission meetings. Position must have knowledge of Sophos Firewall and VPNs. Must have extensive knowledge of Office 365 at an administrator position.

• Knowledge of various computer programs, Microsoft Operating Systems, including Windows 10 and 11 experience.
• Administrative knowledge of Virtual Servers, MS Server 2012 R2, MS SQL Server 2012 R2, and MS SQL Express. Experience with Microsoft Server along with experience of WAN, LAN, Ubiquiti Switches, Meraki Access Points and Cisco Routers.
• Create and maintain the IT Budget.
• Maintain ATT and Charter Connections/bills.
• Maintain an accurate inventory of all equipment.
• The ability to analytically process information and flow with relation to organizational activities and information system’s design.
• Excellent communication skills to assist, instruct, and explain system operations.
• Ability to recognize and respond to specific hardware and software needs for all City departments.
• Ability to multi‑task and prioritize in a stressful environment in order to maintain the various information systems with minimal down time for any of the systems.
• Ability to effectively present information and respond to questions from employees, the Deputy City Manager, City Manager, City Commission, and general public.
• Ability to perform multiple projects at one time and be accountable for continued progress with work.
• Must be able to meet rigid deadlines and perform quality work in an efficient and meaningful manner.
• Must be able to work cooperatively with City staff, vendors, and the general public.
• Establish, enforce and adhere to Departmental budget.
• In conjunction with City Manager, Deputy City Manager, department heads, and employees, develop and recommend goals and objectives for the City’s information system.
• Analyzes, enhances, and maintains applications in the City’s information technology system to satisfy the needs of the City’s staff.
• Identifies system problems and initiates resolutions in coordination with internal users and/or external contacts.
• Organizes workflow to ensure all functions are completed according to priority.
• Provides in‑service training and other forms of education to City’s software users.
• Maintains and manages the City’s other communication systems, including telephones, cell phones, and other similar systems.
• Complies with all applicable codes, laws, rules, regulations, standards, policies, and procedures and initiates any actions necessary to correct deviations or violations, analyzes and resolves fundamental user problems associated with the MS Server.
• Troubleshoots and provides maintenance of computer equipment and peripherals.
• Maintains scheduled back‑up procedures on all systems.
• Acquires software and hardware in accordance with the City’s purchasing requirements for all City departments.
• Maintains maintenance schedules for all information systems hardware.
• Manage and maintain various software licenses and agreements for City information systems.
• Complete technology training each year.

Work is primarily self‑directed and is performed under the general…