Wawa - System Technician

Location: Wawa

We have an exciting opportunity for a System Technician working out of our Wawa, ON  office, reporting to the Manager of Operations. The successful candidate will be responsible for the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What you'll do

Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming

Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer

Diagnose, repair and build all components of an outside coaxial/fiber optic network

Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators

Maintain accurate system records and support documentation regarding all work orders

Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner

Various other duties as required

What you bring

A valid full class-5 driver’s license

Demonstrates behaviors, which support the Key Success Factors:
Accountability, Adaptability & Customer 1st.

Comfortable working outside year-round

Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required

Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces

Customer-centric focus, and commitment to quality control excellence

Technical acumen, with a desire to stay up-to-date on the latest industry trends

Always performs work with safety on top of mind and adheres to all safety requirements

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