Equipment Service Technician

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional

Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Equipment Service Technician. At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units.

In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

This is a safety sensitive position.

This position requires up to 60% travel.

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.
• All other duties as assigned.

• High school diploma or GED or Diplôme d'études secondaires (DES)
• At least 1 year of overall work experience and either: completion of at least 1 year of a related technical trade or technology program; or experience in a technical, maintenance, mechanical, or electrical role
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required (60%).
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

• College diploma/degree

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment,…